At Gianna Tour, we prioritize your satisfaction and stand behind the quality of our products. If you receive a defective or damaged item, we’re here to help.
1. Return Eligibility
You may request a return within 1–3 days of receiving your order if:
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The item is damaged upon delivery
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The item received is incorrect
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There is a manufacturing defect
To qualify, items must be unused, in original packaging, and accompanied by proof of purchase.
2. How to Request a Return
To initiate a return, please email us at [email protected] within the eligible return window. Include:
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Your name and contact information
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Order details
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Clear photos of the issue
Our team will review your request and guide you through the next steps.
3. Refunds
Refunds are processed only if the return is approved and the item is successfully collected and verified. As we only offer Cash on Delivery, any refund will be issued in cash at the time of return pickup or via a mutually agreed method.
4. Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse or mishandling
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Items returned without original packaging
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Requests made after the 1–3 day return window
5. Contact Us
If you have any questions or concerns about your order or our return process, feel free to reach out:
📧 [email protected]